How do we know if change management is necessary for our project?
- How much of your project is dependent on people changing their daily routines?
- If you are changing utility companies, there might not be a great dependence on people to change. The north side of the building is always going to be cold. The south side of the building is going to be hot
Why does my company need change management anyway?
- According to a recent McKinsey study, 70 percent of all implementations fail. Avon recently suspended an SAP installation because they failed to incorporate the field representatives in the design process. The cost 125 Million.
If my project is not an ERP, do we still need change management?
- Yes. Whenever processes or procedures are changing and there is a great dependence on people changing their daily routines, change management should be included
How long will the process take?
- The more complex the change (moving from a legacy system to an ERP) the greater the time commitment
When should we engage a Change Management consultant?
- Change management should be started in the planning stages of the project. The awareness process can be started with general statements
- Recent Prosci Studies indicate that leaders regret not starting the change management process earlier
Will we need dedicated resources?
- Yes. Our model develops roadmaps to guide your change leader step by step. The roadmaps provide ongoing support (onsite & offsite) to help keep the change management process on track. The result is a reduced overall cost of change management
- We can help you locate external resources to fill your staffing needs
What is the time commitment for my dedicated personnel (estimate)?
- During the planning phase 1-2 hours per week
- Post vendor selection and during the design phase, estimated time 2-4 hours per week
- As the project progresses thru your phases the time commitment will increase 10 – 15 hours per week
- Training coordination 40 hours per week
- Post go live 10 hours per week
- Lessons learned 20 hours
Will there be additional change management costs associated with the transition from legacy systems to the new system?
- There will be additional costs. A separate change management budget needs to be established for training material, milestone recognition (banners, polo shirts and printed material). The change leader will then be able to source the material and work against the budget
Should change management costs be included in the Project budget?
- No. If the change management budget is a sub section of the project budget, it is hard to carve out the money for change management
If you have questions, we have answers.